Privacy Policy and Confidentiality – upTor
The app respects the users’ privacy policy and sees great importance in maintaining it.
The purpose of the privacy policy below is to detail the app operator’s attitude towards all privacy issues of app users, including the information provided by users in the app, the information collected about their app usage habits, and how the app uses this information.
Information Collected
The app takes standard precautions to maintain and protect the confidentiality of its users’ personal information as much as possible, and will only use it for internal purposes, including contacting users, sending advertisements and marketing information from the app operator that the user approved in the app.
You declare that all personal details provided in the app are correct and complete and that they are provided of your own free will and with your full consent, without any obligation to provide them. When you provide in the app personal details of a third party, you declare that the information is provided with the explicit consent of the third party.
When you use the app, information may be collected about you such as:
Personal information such as first name, last name, phone, date of birth, gender, history of appointments booked and future appointments.
Information about your computer/phone, including your IP address, geographic location, browser type and version, and operating system.
Information about your visits and use of the app, including referral source, length of visit, page views, and your navigation paths through the app.
Information like your email address that you enter when registering for our app.
Information you enter when using services in our app.
Information generated when using our app, including when, how often, and under what circumstances you use it.
Information related to anything you purchase, services you use, or transactions you make in the app including your name, address, phone number, email address, and credit card details.
Additionally, if you logged into the app using a third-party login mechanism – such as logging in with a Gmail, TikTok, Instagram or Facebook account – personal details and additional information may be collected about you that will be transferred from the third party to the app.
If you are under 18, you confirm that you have received consent from a parent or legal guardian before using the app and providing personal details.
When you use the app, information may be collected about you such as the pages you viewed, information you read, products you purchased, your login details – device type, browser type, IP address, payment method used, and more. If you logged into the app using a third-party login mechanism – such as logging in with a Gmail or Facebook account – personal details and additional information may be collected about you that will be transferred from the third party to the app. The information you provided in the app and the information collected about you when using the app are subject to this privacy policy and the provisions of any law including the Privacy Protection Law 1981, the Privacy Protection Regulations (Data Security) 2017 and the EU GDPR regulations.
Use of Information
The app is obligated not to make any use of the details of its registered users in the app except for the purposes of operating the app and in order to make the order in the best possible way and to convey information to customers.
The app operator undertakes not to make use of the details of registered users in the app except for the purpose of operating the app only and in order to enable the purchase to be made in the app, as well as to maintain contact with the user.
The app operator may use “cookies”, also known as Cookies, on users’ computers and mobile devices. This is a standard procedure practiced by all online stores.
The app operator attaches supreme importance to protecting the information of its customers, any information received in the app, whether provided by the customer or collected by Cookie when using the app, is for the exclusive use of the app in order to document the customer’s purchases as well as for future promotions (subject to customer consent to be included in the app’s distribution list).
Notwithstanding the above, the app operator will be entitled to transfer the personal details of a user to a third party in cases where the user committed an act or omission that harms and / or is likely to harm the app operator and / or any third parties, the user used the app’s services to commit an unlawful act, if the app operator received a judicial order instructing it to provide the user’s details to a third party, and also in any dispute or legal proceeding.
Authorization for mailing, publications and advertisements:
A user who left details in the app and is included in the app’s mailing list, approves the use of their details for receiving marketing information, updates and advertisements that the app will make from time to time.
The mailing instructions detailed in the regulations below shall apply to a user who left details as stated.
Do not leave details of another person in the app without their consent and / or without their presence in front of the screen when leaving the details and after all the terms of the regulations have been explained to them.
When leaving the details, the user will be asked to provide personal details such as: first name, last name, phone number and an active email address (at the sole discretion of the app). Providing incomplete or incorrect details may prevent the ability to use the service and thwart contact if necessary. In case of change of details they must be updated in the app.
It is clarified that there is no legal obligation to provide details in the app, but without providing them it will not be possible to receive marketing content and updates from the app, and it will not be possible to make appointments in the app.
The app will not make any use of the details provided other than in accordance with the app’s privacy policy which is an integral part of the regulations.
Leaving details in the app and approving receipt of marketing content includes, inter alia, receiving marketing content, information regarding promotions, updates and discounts offered to registered users.
Such mailing approval (receipt of marketing content) constitutes the user’s consent to send advertising messages under the Communications Law (Telecommunications and Broadcasts) (Amendment No. 40) 2008 (“Communications Law”).
It is clarified that the details leaver can remove themselves at any time from the mailing list by clicking “Unsubscribe from mailing list” or any similar text that appears at the bottom of each mailing sent or by contacting the app by email. As long as they have not removed themselves from the mailing list as stated, the registrant is entitled, subject to the Communications Law, to send the registrant direct mailing as stated.
The app may cancel a user’s registration in the mailing list at its sole discretion. Without derogating from the aforementioned, the app may prevent a user from browsing and/or cancel registration in the mailing list, or block access to it in any of the following cases:
If incorrect details were intentionally provided when leaving the details and/or making a purchase in the app;
In case the app was used to commit or attempt to commit an unlawful act under the laws of the State of Israel, or an act ostensibly unlawful as aforesaid, or to enable, facilitate, assist or encourage the commission of such an act;
If the terms of the regulations have been violated;
If any action was taken by a user that prevents others from continuing to use the app in any way.
Information in the mailing should not be regarded as a promise for any particular result and/or responsibility for the product and/or service offered therein.
The app operator will not be responsible for any damage (direct or indirect), loss, anguish and expenses caused to the details leaver and/or any third parties as a result of the use or reliance on any content, information, data, representation, advertisement, product, service etc. appearing in the mailing. Any such reliance is made at the sole discretion and sole responsibility of the details leaver.
The mailing in its entirety, including all information contained therein, is offered as is, and will be as accurate and correct as possible, however, the information may be incomplete or alternatively, technical or other errors may have occurred in the information.
The user confirms that they will have no claims regarding advertisements and/or advertisements displayed in the app, including their location in the app. It is clarified that with regard to advertisements displayed under the sponsorship of a third party, the app has no intervention in choosing the ads displayed.
Security Procedures
The app operator uses high security standards in order to maintain the confidentiality of information and customer privacy as much as possible. The app operator uses a profitable company for payment arrangements. The payment method security procedures are carried out by the profitable company.
The app uses advanced software systems and stringent security procedures in order to minimize the risks of penetration into its systems and minimize unauthorized exposure to its information databases. However, we clarify that there is no perfect security solution and that it does not undertake absolute immunity of its systems from unauthorized access.
In cases beyond control and/or arising from force majeure, the app operator will not be responsible for any damage of any kind, indirect or direct, caused to the user and/or their agents, if information is lost or falls into hostile hands and/or is used without authorization.
The app operator makes an effort to provide the user with proper and high quality service. However, the app operator does not undertake that the service in the app will not be disrupted, will be provided smoothly and without interruption, will exist securely and without errors, and will be immune from unauthorized access to the app operator’s computers, damage, malfunctions, faults or failures – including hardware, software or communication line failures to the app – with the app operator or any of its suppliers.
The app is secured in a way that protects the user’s credit card details entered in the app for the purpose of making the purchase by encryption and remains confidential, the details are not stored at any point on the app operator’s computers or servers. Since the user’s actions in the app are performed in an online environment, the app does not have the ability to guarantee absolute immunity from penetration into its servers or exposure of personal information by people performing illegal actions, and therefore, the app customer/user hereby waives any claim, demand or requirement towards the app operator in connection with any damage in this regard, including unauthorized use of their personal information made as a result.
The information about you is stored in databases managed by the app operator and/or by a third party on its behalf subject to the Privacy Protection Regulations (Data Security), 2017. Sensitive information, such as passwords, is stored in encrypted form in the databases. The databases may be located outside the State of Israel. By using the app, you agree to transfer and store your information outside Israel.
The Right to Review Information
Under the Privacy Protection Law, 1981, you have the right to review information about you held in the app’s databases. If you find that the information about you is incorrect, incomplete, unclear or outdated, you have the right to contact the company with a request to correct or delete the information about you. If the information in the app’s databases is used to contact you personally, you are entitled to demand that this information be deleted.
Any request from you to the company regarding reviewing and/or changing your information will be made in writing according to the details on the app’s contact page. It is your responsibility to ensure that your request reaches the company and is processed by it. The app operator removes responsibility for requests that did not reach it and/or reached it not in writing and/or that are not readable and clear.
If you believe the app violates the privacy of users in general, or your privacy in particular, please contact the company in writing according to the details on the app’s contact page.
Changes to Privacy Policy
The app operator reserves the right to update the privacy policy from time to time without any prior notice. Changes to the privacy policy will take effect within 48 hours of the update. The app operator may at its discretion update users about a change in privacy policy. If material changes are made, a notice will be published on the app’s home page 30 days before the changes take effect. Your continued use of the app constitutes consent to the updated version of the privacy policy. If you do not agree to the updated version, you must stop using the app.